More info on IP communications
VOICE OVER INTERNET PROTOCOL (VoIP)

Voice over Internet Protocol (VoIP) enables businesses to make phone calls across computer networks providing a low cost and efficient way to compliment traditional phone systems. VoIP can be used in local office networks or between sites enabling you to integrate call handling with other parts of your business such as your website. Using broadband, it can also deliver telephone services to remote users and homeworkers. Besides the term 'Voice over IP', you may come across 'internet telephony' and 'voice over broadband'.

VoIP is a technology that allows you to make telephone calls using a Internet connection instead of a regular phone line. How is this useful? VoIP can turn a internet connection into a way to place free phone calls. The practical upshot of this is that by using VoIP to make phone calls, you are bypassing the phone company (and its charges) entirely.

Many businesses are faced with spiralling phone bills. One way of reducing your bills is to use VoIP for phone calls between your branches.

VoIP can also dramatically improve the way your work. If you switch your phone calls to your IT network, you can merge voice and data, boosting staff staff productivity and enhancing customer service.

As business models embrace a more flexible approach to the way they do business, Inter-Tel delivers unrivalled technology to grow with your business. Remote and part-time workers are becoming an increasing percentage of contact centre staff and adopting a more flexible attitude to employees can improve motivation as well as help reduce staff turnover.

By enabling the industry leading IP functionality of the Inter-Tel systems, you can extend your contact centre beyond the confines of the office. Companies are increasingly deploying remote workers at home and even abroad. Utilising Voice over IP (VoIP) technology and computer telephone software means contact centre managers are able to monitor, manage and report on employee activity at any time.

Inter-Tel systems gives you the flexibility to initiate VoIP in the way that best suits the requirements of your business.

A complete and total move away from a traditional voice platform may not be the answer in the short term. Indeed very often a staged implementation is the common sense approach. In either case, Inter-Tel systems can be tailored to meet your immediate and future requirements.