PRINCIPLE CUSTOMER INITIATIVE
THE CONCEPT
Most people in business have heard of the 80/20 rule. 80% of business comes from 20% of the customer base. It is certainly true at T2K.
What connects each of the clients in our top 20%? Over half have been customers of T2k for longer than 10 years. Some for longer than 14 years. All are very sucessfull organisations, certainly among the leaders in their particular field of expertise. All are certainly reliant, most to a critical degree, upon highly efficient, reliable and integrated business communications.
They have all remained loyal to T2K and the Intertel brand.
In such a highly competetive market, T2K, has been able to keep these relatively large and highly profitable companies, very happy and very loyal. HOW and WHY?
VALUE ADDED SERVICES
The key people in these top clients, can make contact immediately and recieve a reaction and response at all times from any one of three operational directors. The relationship is personal,and based upon total trust in our ability to get the job done,quickly, and efficiently. They also know that whatever the nature of the requirement, the price will be right! An agreed special discount applies on all products and services. We give the client peace of mind, because they know us personally, and know we will go the extra yard for them ! They also know we are good at what we do. We are specialists, and have been closely associated with Intertel for over 14 years. We effectively provide 24 hour, 365 day a week cover for less than the cost of some organisations standard 9 to 5, 5 day a week services.
If, in the worst case scenario, we cannot personally provide instant reaction and personal response to a given critical situation. T2K are the only Premier Intertel Specialist to have a formal reciprocal arrangements with the manufacturer, covering the whole of the UK mainland. Total Service/Complete Trust.
THE PROPOSAL
Without over stretching ourselves, and without greatly adding to our cost base, we have set ourselves the target of adding a further 10 customers to those 20% already afforded this status. We know we have the capacity to deliver. Are you the type of organisation who would benefit from such an arrangement with us? Can you deliver what we need?
INCLUSIVE PRINCIPLE CUSTOMER BENEFITS
An exclusive DDI number direct into T2K for immediate and personal response.
An emergency all hours contact number for help, advice and assistance, included at standard Intertel rates of maintenance. *
A 20% discount off RRP on Intertel equipment.
An optional quarterly on-site Re-Training visit for both new and current employees, including system health check.
A dedicated Technical Director/senior engineer appointed to oversee your account and provide personal continuity of service.
On-site and manufacturer based specalist training for a key employee/employees appointed by you to act as in-house system administrator.
Nationwide access to both T2k and Intertel technicians.
CDV-This final factor/benefit is revealed upon Prioity Customer status being achieved.
QUALIFICATION
There are no absolute hard and fast rules, but the following will all probably apply.
A System Size probably in excess of 50 end-points, or mulitiple networked sites.
An ongoing total spend including network connections/call spend/ maintenance and additional equipment or services of £3,000+ per month. ( We would then expect to reduce that for you by a minmum of 10% )
Payment by D/D and BACs or similar supplier payment facility.
* All of our Principle customers enjoy preferential rates for inclusive 9-5/5 day a week maintenance cover. When applying the recommended Intertel rates for standard cover, it provides us with an additional revenue stream. This additional sum is sufficient to provide clients with a contact number for out of hours technical assistance.
Our research had indicated that many clients wanted the "peace of mind" of having an out of hours point of contact, but were equally happy to pay should response or rectification be required during theses times. This is exactly what this Principle customer benefit provides.
